Customer Service Admin

Occupational Awards Limited (OAL) is a leading awarding and end point assessment organisation based in York. We are a not for profit organisation with an enviable and growing list of customers and are now seeking to expand the team.

The role is office based and the successful candidate will be expected to attend the office in York several times each week between Monday and Friday.

The role is to support the Company as a whole with customer service, general administrative and finance tasks, including, but not limited to:

– Dealing with routine customer queries received by email and over the phone, and escalating more complex queries to the team

– Processing sales and purchase invoices including tracking the relevant approvals

– Processing staff expenses

– Checking the accounts inbox for invoices and queries and assisting the Financial Controller with general finance administration tasks

– Administration of qualifications on our online Portal, including processing results and printing and posting certificates

– Supporting the Customer Service and Data Manager with data returns

– Supporting the business with tracking and recording annual compliance checks

– Supporting the Head of End-Point Assessment, the Head of Quality and the Company as a whole through the EPA process

– Providing the CEO with administrative support as required

– Supporting the OAL team with providing high quality customer service and general administrative duties as required

Our ideal candidate will be self-motivated, highly organised with exceptional attention to detail and a high standard of numeracy.

In addition to the salary, the successful candidate will enjoy excellent benefits and holidays.

Deadline for applications: 30 August 2022

Interviews will be held remotely week commencing 5 September 2022. Please let us know on application if you are not going to be available.

Job Type: Full-time

Salary: Up to £20,000.00 per year

Benefits:

  • Company pension
  • Life insurance
  • On-site parking

Schedule:

  • Monday to Friday

COVID-19 considerations:
All COVID-19 risk assessments are up to date

Experience:

  • Administrative experience: 2 years (preferred)

Application deadline: 30/08/2022

How to apply:

Application is by CV and Cover Letter of no more than two pages, explaining how your skills, knowledge and experience meet the key responsibilities of the job role. Cover letters must include contact details to arrange an interview if you are successful in your application. 

Please send all applications to customerservice@oawards.co.uk

Closing Date 16 September 2022